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The Monday Morning Memo

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“Never claim to have exceptional service. Most people won’t believe you. And those who do believe you will expect more from your staff than they can possibly deliver. It’s a lose/lose proposition. Rather than promise exceptional service in your ads, tell the public something objective, factual and verifiable that causes them to say, ‘Wow. Those people really serve their customers.’”

“Never praise yourself. Do things that make the customer praise you.”

– From the Monday Morning Memo for March 23, 2009

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Random Quote:

“

Over the past half-century we’ve split the atom.

We’ve spliced the gene and we’ve roamed Tranquility Base.

We’ve reached for the stars and never have we been closer to having them in our grasp.

New science, new technology is making the difference between life and death and so we need a national commitment equal to this unparalleled moment of possibility.

And so I announce to you tonight that I will bring the full resources of the Federal Government and the full reach of my office to this fundamental goal:

We will cure cancer by the end of this decade.

“

- Sam Seaborn, a portion of the State of the Union speech that was cut from the final version. The West Wing, season 3, episode 12, "100,000 Airplanes."

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