Effective workplace mentoring isn’t a ‘sometimes’ thing. It’s a habit. That’s a leadership lesson that Kim Lee has learned after more than two decades of hands-on experience in human resources, and helping businesses embrace what she dubs “a coaching culture.” As Kim tells roving reporter Rotbart, employees who feel supported and invested in are more likely to take initiative, collaborate effectively, and stay with the organization. For entrepreneurs and business owners, Kim’s message is clear: Don’t just manage performance — coach it.