The life and death of Tony Hsieh, the billionaire CEO of online shoe-seller Zappos, is a master class in visionary business leadership and a cautionary tale about how fame can mask deep problems. Hsieh, who sold Zappos to Amazon for $1.2 billion, died in a mysterious shed fire in late November 2020 at age 46. This week, two reporters for The Wall Street Journal — Kirsten Grind and Katherine Sayre — join roving reporter Rotbart to share details from their newly published biography of the business legend. It is a riveting examination of an entrepreneur who, while great, was deeply flawed.