Four Things We’re Seeing Right Now

I made the decision 20 years ago that the Monday Morning Memo would rarely be about news or current events. I chose to leave the singing of fleeting facts to a chorus of professional reporters. It is a choir that does not need my voice. But today I’m making an exception. There are four things [...]

Do You Have a Desert Island?

Phil was nearly 70 when I met him 30 years ago. He’ll be 100 soon. Phil doesn’t know it, but I think of him as one of the people who speaks wisdom into my life. Do you have a favorite word? Phil’s favorite word is balance. Most of us are out of balance and suffering [...]

Get Your Hopes Up

I’m talking with a man about his happy future. There will be decisions to make and risks to take, but it’s a future that can definitely be his. And then he says, “I don’t want to get my hopes up.” The air leaves my body and I want to cry. And then I want to [...]

John Steinbeck’s Man of La Mancha

The silent workings of my mind are of little interest to anyone but me, yet occasionally I feel the need to chronicle some small discovery; to write it down so that it might continue to exist after I have been forgotten. Once a year I write a Monday Morning Memo that is more for me [...]

How to Humanize Your Website

The problem with most websites is that they’re built inside out. It’s an easy trap to fall into, almost inevitable, in fact. You’re on the inside of your company, looking out at your customer. She’s on the outside, looking in. Your website is built from your perspective, not hers. But let’s be fair: your website [...]

Statistics You Never Expected

When you write ads for a living, you learn that the truth is often the opposite of what people believe. Most people believe an ad will work if people like it, and an ad won’t work if people hate it. But that’s just not true. And we’re wrong about far more important things than that. [...]

Seinfeld, Quixote and Marriott

Jerry Seinfeld is the richest actor on earth. Google it. He’s worth eight hundred and twenty million dollars. You don’t make that kind of money working as a stand-up comedian in Atlantic City. You make it when companies pay to run ads during your hit TV show. Based on the advertising revenues it generated, Seinfeld [...]

Repurpose the Proven

When we think of Romeo and Juliet, we think of Shakespeare. But Shakey didn’t create those characters. The source of Shakespeare’s 1594 play was a 3000-line poem by Arthur Brooke, Romeus and Juliet, published 32 years earlier in 1562. Romeo and Juliet didn’t originate with Arthur Brooke, either. He compiled it from a number of [...]

Does Your Staff Live Your Advertising?

I’ve always been puzzled by the fact that businesspeople think of advertising and sales training and customer service as three separate departments within a company. Have you ever developed an impression of a company through their advertising and then gotten a totally different impression of that company when you met them? The external personality of your company is created [...]

The Probable Future of Mass Media

Jeffrey Eisenberg sent me this 1994 Compuserve ad that talks about delivering “up to 60 messages per month” as though 60 would be the largest number of emails that any of us would ever need to send. Isn’t it interesting how our use of technology always seems to evolve differently than any of us expected [...]

God is Like Zoysia Grass

Before becoming a poet, a Wizard of AdsTM and a writing instructor, Peter Nevland was an engineer at Motorola. Andrew Backus is a geologist and the living embodiment of Doctor Doolittle. The number of injured animals Andrew has rescued from the roadside would overflow the San Diego Zoo. Andrew and Peter are both cognoscenti graduates of The Magical Worlds Communications [...]

Reliable Truth or Cultural Myth?

Some of you are going to feel like I’ve spit on your shoe or mocked your religion or told you that your baby is ugly, so I’d like to apologize in advance for what I’m about to say. Teamwork in business is highly overrated. There, I’ve said it. I realize those 6 words are going [...]

The Power of Why

Targeting is impotent. That wasn’t a misspelling. If you want to waste a lot of money on advertising, just target exactly the right audience and then make an offer that fails to move them. Targeting isn’t the answer. Having the right message is the answer. Most ads underperform because they say, “Here’s what we do [...]

What Successful Companies
Have in Common

  If you were to ask 1000 people to name the behavior that marks 93 percent of all successful companies, what do you suppose they would tell you? I didn’t ask 1000 people but I did ask Google, which is sort of like asking the whole world. Here’s what the whole world told me: “Successful [...]

Cost of Advertising: 2 Cents a Week

Thirty-one years ago, David Ogilvy wrote, “In some developing countries radio still reaches more people than television. Yet even there nobody really knows what kind of commercials make the cash register ring. Isn’t it time somebody tried to find out?”- David Ogilvy, Ogilvy on Advertising, 1983, p. 116 Sleep well, David. We found out. And [...]

Pepsi’s Digital Screw-Up

  Advertisers are attracted to online media when they’re not entirely happy with their investments in traditional broadcast media. To understand the reasons behind their disappointments, we need only to revisit the subject of last week’s Monday Morning Memo: “Linear, no-threshold thinking” assumes that every statistic is scalable. It’s what causes advertisers to assume they [...]

The Problem With Financial Types

Reliable data tells us exactly how many motorcycle riders have died trying to navigate an S-curve at 100 miles per hour. The straightforward logic of traditional accounting, with its linear, no-threshold thinking, predicts one-tenth as many deaths at 10 miles per hour. But we know this is ridiculous. The number of riders that die at [...]

How to Reward Customers

American retailers learned some interesting things last year. Although consumer confidence was higher during Christmas 2013 than it was during Christmas 2010, ShopperTrak tells us that in-store, holiday foot traffic declined by almost half during those three years. But don’t assume sales volume declined by half for those retailers or that half their customers bought [...]

How to Let Your Customer See You 3D

Michael participates in our monthly Wizard of Ads LIVE webinar. Last week, Michael asked for a method that would let him create fewer leads, but better leads. I responded by telling Michael that broad targeting can be done geographically by zip code, financially by income, demographically by age and gender, or psychographically by targeting specific [...]

A Termite in a Yo-Yo

Her plan was obviously brilliant, so why wasn’t it working? Susan was as confused as a termite in a yo-yo. I was about to suggest an answer when she said it herself; “Culture eats strategy for lunch.” Every experienced consultant knows that a third-best plan that will be executed is better than the first or [...]

Sinatra’s Riddle

1. Bring positive and negative into close proximity. 2. Resist the temptation to clad them in insulation. 3. Witness the flow of electricity as it leaps between the two. Speaking in 1980 of his songwriting experience with Paul McCartney, John Lennon said, “He provided a lightness, an optimism, while I would always go for the [...]

“But Isn’t That Communication?”

  Institutions of higher education offer a degree path, a specific series of classes that will prepare you for the journey you’re about to take. Wizard Academy’s board of directors is preparing a similar map for those happy adventurers who come here for refreshment, instruction and advice. Dr. Oz Jaxxon and space shuttle scientist Mark [...]

Cedric’s Billion-Dollar Ant Farm

Cedric Yau is one of a handful of geniuses I know. In our most recent conversation, Cedric opened my eyes to a truth I had not previously encountered, but it reinforced everything I know about ad campaigns and it’s about to make Cedric a billion dollars. I’m not exaggerating. You’ve seen long lines of ants [...]

The Customer’s Forking Journey

Have you ever gone shopping only to come home with something entirely different than what you had planned to buy? Of course you have. We all have. “Physicists like to think that all you have to do is say, ‘these are the conditions, now what happens next?'” – Richard Feynman, (winner of the 1965 Nobel [...]

Power of Silence

When Jacqueline Bouvier married JFK she became “Mrs. Kennedy.” She was the Princess Di of her generation. Following her husband’s assassination, Jacqueline’s voice was almost never again heard in public. She quickly became the most mysterious and glamorous woman on earth. When she married Aristotle Onassis, the world’s richest man, she became forever thereafter, “Jackie ‘O’.” [...]

The Truth of the Story

Dean Rotbart says you are three different people. The first of the three is the person you see when you look in the mirror;    the person you believe yourself to be. The second is the person other people see when they look at you;   the person they believe you to be. The third is [...]

Ask to See the Ad

The next time someone tells you an advertising success story, especially if that success was online, ask to see the ad – the content – that triggered it. Here’s a Really Big Tip for you. You might want to write this down: “The media doesn’t make the ad work. The ad makes the media work.” [...]

Don’t Make Me Say Loren L. Lewis

Do you have code words and phrases whose meanings are known only to the people closest to you? I laughed a little when I realized the absurdity of some of the communication abbreviations that Pennie and I have developed over the years. Every couple has code phrases, I suppose, and there is doubtless a story [...]

I’ve Come to Encourage You

  You can do it. I don’t know how long it will take or what you will have to go through, but you can most definitely do it. 1. See your objective clearly in your mind. You must see it before you can seize it. It takes courage to focus on your objective. Reach for the courage [...]

The Storyteller’s Art

Of all the things that drive men to sea, the most common disaster, I’ve come to learn, is women. I borrowed that sentence from Charles Johnson, a storyteller who begins his tale, Middle Passage, with that line. I chose not to enclose it in quotation marks because I didn’t want to alert you to the [...]

Access to Information

Retailers are asking, “Why do people buy from my competitors without even giving us a chance?” And I reply, “They gave you a chance. They just didn’t physically come to your store.” Customers carry instant access to all the knowledge of the world in their pockets. They no longer have to visit your store to [...]

Courage is Security Plus Audacity

  “Cream rises to the top” is what we tell talented people who are frightened. It’s a lie, of course, but it makes them feel like they have a chance. Confidence and courage are not the same thing. Confidence is trust in your ability. Courage is to have such security in your identity that you’re [...]

The Big Secret of Great Ads

I should begin with an apology, I suppose, because the secret of great advertising, the secret to great wealth, the secret of status and stature and your name on the lips of all the beautiful people is actually a wee bit disappointing. Yes, it’s a sadly disappointing big secret. The reason the big secret is [...]

Seeing Women Differently

When Ann Richards was Governor of Texas, she said, “Ginger Rogers did everything Fred Astaire did. She just did it backwards and in high heels.” Governor Richards was slightly militant in her feminism, as was common 20 years ago when she made her piercingly witty statement. But the once-edgy voice of feminism has softened in [...]

Nine Voices, Nine Movies

Nine Voices, Nine Movies Each of us speaks and writes without thinking. This is why so much of what we say is predictable. Do you want to be more interesting? Choose an unusual perspective and verb tense. A movie begins in the mind of the listener every time you speak or write. At whom is [...]

Statistics versus Stereotypes

Today we call it Data but we used to call it Statistics. Statistics are boring. That’s why a clever boy in Silicon Valley gave them a new and better name. A scientist is willing to change a belief when presented with data, facts and logic. But very few customers are scientists. This is why you [...]

Identity, Purpose and Adventure

People will direct their attention to whatever gives them a sense of identity, purpose and adventure. You must always remember this when crafting advertising. The fans of a sports team are the members of a club. Their team gives them identity, purpose and adventure. Political parties, too, give their members identity, purpose and adventure. Religious [...]

Haggard, Inconstant Splashes of Beauty

It’s Friday morning, September 7, 1951. John Steinbeck emerges from deep in his writing of East of Eden to scribble a note to his friend, Pat Covici: “This week has been a hard one. I have put the forces of evil against a potential good. Yesterday I wrote the outward thing of what happened. Today [...]

Brands are Built on Core Beliefs

I look in the mirror and see the person I believe myself to be. You look at me and see the person you believe me to be. We don’t see the same person. Businesses, too, see themselves differently than their customers do. A flatterer disguised as a branding consultant will help you create an idealized self-portrait and [...]

Shrink Your Way to Success?

A cafe owner, famous for his soup, was told by his accountant that he could boost his profit significantly if he would add just 5 percent more water to the recipe. The accountant was right. The water was added and no one noticed. Months later, the cafe added 5 percent more water and still no [...]

Guilt, Shame, and Failure

  Contrary to what my headline might suggest, this is actually an upbeat message. Guilt is about what you have done. Shame is about who you are. Failure in business has no connection to either of these. Failures are footlights along the dark pathway to success. One of the defining characteristics of Wizard Academy alumni [...]

Why We Are Attracted to Bad News

“Once, there were 3 kittens named Murry, Furry and Wurry…” I’ll admit to fabricating Murry and Furry, but you and I both know that Wurry is often pampered and protected like a cherished pet. We talk about our Wurry and cuddle it. We share our Wurry with others, hoping they will choose to love our [...]

Billy, Tom and Ted Go Viral

We could call this memo, “The Poodle and The Vamp, Part Two,” but we won’t. No one likes the sequel quite so much as they liked the original. Talent isn’t rare. Our world overflows with worthy talent that continues day-to-day unrecognized. I’ll wager that you possess such talent. There is something you’re capable of doing, I’ll [...]

The Upcoming Fork in Business Boulevard

Type “business plan” into Google and you’ll see an impressive array of articles from BusinessWeek, The Wall Street Journal, Inc., Forbes, Entrepreneur and SBA.gov. Everyone has a business plan. Almost no one has an advertising plan. And we are coming to a critical fork in the road. I want you to choose your fork consciously [...]

Conformity is Normity

“Normalization” begins with an idealized norm of conduct – for example, the way a soldier should ideally stand, march, and present arms, with each of these actions defined in minute detail. Individuals are then rewarded for conforming to this ideal or punished for deviating from it. Normalization allows a leader to exert maximum social control [...]

What Dan Doesn’t Do With Numbers

 This is the dangerous gang that learned How to Write Direct Response Ads last week. Really smart marketers screw up badly when they move from “Metrics are Good” to “Metrics are God.” Dan doesn’t do this. Dan came to Wizard Academy in 2001, determined to build an online business. He was 22 years old. A [...]

What You Will See in 2014

  The Eye of the Storm is what we call the classroom in the tower at Wizard Academy. This name is doubly appropriate; not only is The Eye of the Storm a momentary escape from the buffeting winds of business, it was funded by Tim Storm, a wildly successful entrepreneur. It was the third day [...]

You and Your Dreams and Schemes

  The official wedding count for Chapel Dulcinea in 2013 was 824 weddings. When I talk about the number of weddings performed each year at Chapel Dulcinea I usually say, “more than a thousand,” but it’s not because I’m lying. I’m just telling the truth prematurely. We’ll soon be at 1,000+ per year. I’m certain [...]

To Be an American

I admire John the Beloved and Abraham Lincoln. These were quietly determined and reliable men, full of love and compassion, unwilling to leave anyone behind. But if I am honest, I must admit that I’m actually more similar to Simon Peter and Teddy Roosevelt; blustering and thundering, quick toward combat, often causing more pain than [...]

Sarah and George Explain

  Sarah says if you rely solely upon reason, your actions will be based upon what you believe to be possible. You’ll not likely attempt the impossible. She goes on to say, “Quixotism is the passionate pursuit of an ideal which may not be attainable. It is the belief that an individual can alter reality [...]

Will You Please Bring It Into Existence?

  You have within you an idea, a possibility, a thought that has never quite gone away. You tell yourself it’s a childish fantasy. Perhaps it is. And that’s precisely why you should rescue it from the shivering shadows. Let your child live in the light. You’re strong enough now to watch over it and [...]

Start Begins with Star

This ocean adventure called life is most easily navigated when we have a guiding light. The winds and waves of circumstance push at all of us. 1. We can passively go with the flow. 2. We can choose the badge of the victim. 3. We can loose ourselves in pleasure. 4. We can harness the [...]

My Thanksgiving Thoughts,

  Fifty-one times a year I write things I believe you’ll find to be useful. Once a year I turn the mirror toward myself. This is that time. I hope you don’t mind. I’ve enjoyed 8 distinct advantages in life for which I can take no credit. I am thankful for 6 of these advantages, [...]

PowerNaming

Give a mundane product an evocative name and you will dramatically increase its appeal. Humans are uniquely gifted to attach complex meanings to sounds. Some of these sounds are musical; pitch, key, tempo, rhythm, interval and contour. But much more specific in their meanings are phonemes, the building blocks of words. Cat and Kite begin [...]

Does Your Ad Contain Medicine

  A spoonful of Entertainment helps the medicine go down, medicine go dowwwwn, medicine go down. The public will give you their time if you offer them entertainment. They will give you their money if you offer them hope. But don’t ever call it hope. Don’t accuse your customer of being hopeless. Just let them [...]

What’s Been Your BEST Bad Idea?

  David sees a giant and says, “I will defeat him.” Everyone else sees a giant, as well. David walks toward the giant with his sling and BANG, David is king. That’s a favorite story everywhere. Here’s another. Don Quixote sees a giant and says, “I will defeat him.” His companion sees only a windmill. [...]

Why You Should Learn to Write

The following press release will soon be received by the media in Midland, Texas. Diamonds to be Cut in Midland (MIDLAND, TEXAS – October 29, 2013)[Name of Diamond Cutter] is coming to Midland to cut diamonds on Saturday, November 16th and the public is invited. “It’s one of the Christmas gifts we’re giving the city,” [...]

The Follow-Your-Passion Myth

One of the books I’ll write someday is a collection of true stories gathered from extremely successful people. My business as an advertising consultant and seminar speaker has put me face-to-face with many of the brightest stars in the entrepreneurial sky. And rarely do I miss the opportunity to ask them, “Can you recall that [...]

Beauty of the Unfired Gun

“Dangling like this from his leg, his upside-down perspective made him giddy. If this were to be his last moment he would die happy, but it would not. Instead, he’d soon be singing karaoke with a group of Korean tourists. But first, the roller coaster.”? - Christina Gressianu, opening lines of an unwritten novel Anton [...]

Time and Chance, Money and Love

My friend Jeffrey and I were talking one day about this and that when he said, as much to himself as to me, I think, “What is it that separates confidence from hubris?” I replied, “The outcome.” “That’s it!” Jeff gasped through his laughter, his head thrown back as tears began to inch toward his [...]

Pleasure and Happiness

Do not confuse pleasure with happiness. Unhappy people can have pleasure. And uninterrupted pleasures are not happiness. Happiness is the result of knowing who you are, why you are here, and what you should do. We need identity, purpose, and adventure. Identity – Who am I? Purpose – Why am I here? Adventure – What [...]

Lessons Learned From the Poor

I’m 21 years old but my thinning hair makes me look about 30. I consider this to be my greatest asset. I walk the retail sidewalks, looking in windows, deciding if I will go in. A peddler goes door to door unthinkingly, playing the odds, tossing his pitch to anyone who will catch it like [...]

I Hate That I’m Good

I hate that I’m good at writing direct-response ads. You know the ads I’m talking about. The ones that sell you something you don’t really want or need. Twenty years ago Woody and I bought Melrose necklaces at 11 dollars and sold them by the wheelbarrow load at 99 dollars apiece. You couldn’t comparison shop [...]

Think Backwards and Win

Unifying Principles are those guiding thoughts around which all your actions revolve. When you hold them in plain sight, you always know what to do next. Brilliant people stumble when they focus on the parts and neglect to see the webs of connections between those parts. This is what causes medical doctors to treat each [...]

Nobel Prize-Winning Economist

Headlines often tell the truth more powerfully than is completely accurate, a disturbing trend in this day of sound-bite news. The mental image conjured in the mind by the headline, “Nobel Prize-Winning Economist Agrees With Wizard Academy,” is one in which the Nobel Laureate (1.) is aware of Wizard Academy and (2.) makes a statement [...]

Customer Courtship

The perfect customer is like a beautiful woman, distant and desirable and pursued by countless competitors. An appropriate metaphor, don’t you think? Most advertisers want ads that equate to a magical pickup line. “Tell me what to say to this beautiful woman so that she’ll rip off her clothes and jump into bed with me.” [...]

The Attention Span Myth

Commentators say that people today have a shorter attention span than in the past, but Jerry Seinfeld and I don’t believe this is true. “There is no such thing as an attention span. There is only the quality of what you are viewing. This whole idea of an attention span is, I think, a misnomer. [...]

1. Improvisation
2. Innovation
3. Imitation

We tend to think of imitation as the opposite of innovation but I don’t believe this is true. “Opposite” indicates opposed positions, left and right. But my observation is that innovation and imitation are usually the second and third positions in a continuing circle that has improvisation as its starting point. Here’s how that circle [...]

Do You Know You?

When you find your mind wandering, ask yourself these two questions: What am I thinking? Why am I thinking this? And when you’re busy, ask these three: What am I doing? What do I hope to gain by it? Why does this matter to me? Ask these questions and you’ll sidestep the bullet Socrates fired [...]

Fortune’s 500 or America’s 5.91 Million?

Wal-Mart is the biggest company in America, followed by 3 oil companies and then Warren Buffett’s Berkshire-Hathaway, Apple Computers, General Motors, and General Electric. Yep. Apple today is bigger than both General Motors and G.E. “Yippee, Skippy, call the press. Oh, you did already? And the press said Nash-Finch is number 500? Who the hell [...]

The Snowy Truth of Advertising

Every employee has opinions about the advertising that represents their company. This is natural I suppose because those ads, by extension, represent the employee as well. And so they tell the boss what they think, “and all of our customers think that, too.” But if the development of successful advertising were as instinctive as most [...]

“When We Don’t Fly, People Die.”

“So there I was, first time in Iraq, officer in charge, first time under fire. I had been studying at the Air Force Academy for 4 years. I had a master’s degree in leadership. And I was scared. You know, the first time I heard the BOOMs, the sirens. And I was hunkered down by [...]

Roses for the Living

  You and I are aware of the superficial motives we have for the things we do, but only rarely do we consider the deeper motives that hide behind the superficial ones. Pennie and I have been discussing the future and how it revolves around you. Yes, you. Today, July 8, 2013, is the vortex [...]

The Insightful Advice of David McInnis

I’ve had a handful of memorable moments.Among them is a meeting with Zig Ziglar in 1986. Zig stood at a whiteboard and smiled at the 20 of us staring back at him with big eyes. Zig had written several bestselling books and created America’s most popular sales training program. The 20 of us were neophyte [...]

The World’s Ugliest Website

  In the world of bricks-and-mortar, 1. a spectacular building, 2. good signage and 3. an excellent location are the best advertising money can buy. In the binary world where Ones are bricks and Zeroes are mortar, 1. your website is your building, 2. your masthead is your signage and 3. your domain name is [...]

The Apathy of Leisure

A person capable of creating is happiest when they are creating. Artists create visual and auditory artifacts that affect our thoughts, moods and attitudes. Riddle-solvers perform feats of engineering and invention. Teachers create new understanding in the minds of their students. Entrepreneurs create businesses that offer us new and different experiences. Communicators create stories and [...]

On What Will You Shine

A radio commercial begins, “I’m Ronald Watersdown, and I’m here to tell you about a very important opportunity that I’m sure you won’t want to miss. It’s an incredible chance for you to…” What did those twenty-nine words make you see in your mind? Not much, right? But what about these? “Owl was neither wise [...]

Why Principles are Better than Rules

Laid side-by-side, a stick and a rope of the same length share a similar appearance. Likewise, rules and principles look alike even though they have virtually nothing in common. Rules are like sticks. You can prod people with them. You can threaten people with them. You can beat people with them. But you cannot lead [...]

The Day After This Day

The principal benefit of creative thought is hope. New possibilities are electric, and hope is the light that shines from them. Creativity is the source of hope even when your hope is in God: “I don’t see a way out of this, but I’m betting that He does.” We depend upon God’s creative thoughts to [...]

College Isn’t for Everyone

The smartest thing I ever did was drop out of college on the second day. What I wanted to learn, they couldn’t teach me, so I left to figure it out on my own. That was 37 years ago. A number of years later I wrote a series of New York Times and Wall Street [...]

Ad Strategy vs. Ad Writing

Radio Ink magazine, published by Eric Rhoads, is the principal trade publication of the radio industry. Today we examine a feature article I wrote for that magazine recently. In it, I speak directly to the frustrations of the account executives – the salespeople – employed by America’s 10,000+ commercial radio stations and the many hundreds [...]

What I Do Today Is Important

Quixote sees the turning of the windmill as the flailing arms of a giant that must be defeated. Peter Pan will remain young only if he can escape a tick-tocking crocodile that has swallowed a clock. In 1904, old Mrs. Snow spoke of her late husband to author J.M. Barrie on the opening night of [...]

Secret Messages – Embedded Codes

The Da Vinci Code was published in 2003, exactly 10 years ago. The book has been denounced as an attack on the Catholic church and sharply criticized for its historical and scientific inaccuracies, but that hasn’t keep it from selling more than 80 million copies in 44 languages. The story is fiction, marketed as fiction, [...]

Becoming Bulletproof

Fear is the bullet that eliminates happiness. Fear is the bullet that kills the dream. Fear is the assassin of success. Why not become bulletproof in 2 easy steps? 1. Make peace with the possibility of failure. 2. Amputate your sense of shame. “Failure is not an option” is the platitude of people who have [...]

Rise of the Corporate Assassin

If you’re not being criticized today, then no one was listening when you spoke. Welcome to the time of the witch-hunt. This is that time when angry cyber-terrorists post incendiary online reviews and pretend their only motive is to protect the public. This is that time when corporate assassins take pleasure in shooting elephants from [...]

Ancient Advertising Wisdom

I’ve never seen a business fail due to “reaching the wrong people.” So why does every business owner instinctively believe that “reaching the right people” is the key to successful advertising? Who, exactly, do you not want to know about you? Who isn’t qualified to repeat the good things they’ve heard about you? And when [...]

How to Be Liked

Chandler Canterbury is a child actor with a dazzling future. Immediately following the world premiere of When Angels Sing, a not-yet-released movie young Canterbury made with Willie Nelson, Connie Britton, Lyle Lovett, Fionnula Flanagan, Kris Kristofferson and Harry Connick, Jr., Harry grabbed a microphone and told a funny story about his first encounter with Chandler. [...]

Unusual Creatures

If I had any sense, if I had half the brains God gave an aardvark, I’d talk about politics or religion and fewer people would be annoyed. But aardvarks look at me with pity because I’m foolish. My social filter is so misaligned that I’m going to share with you my thoughts about planning. “Plan your [...]

Voices of Books

Jeff says I have a confirmation bias, a strong attraction to information that reinforces my convictions and helps me prove my point. That makes sense. I’m an ad writer. Does anyone really want their ad writer to be unbiased? The job of the ad writer is to: 1. discover a persuasive perspective, and 2. develop [...]

Hardship

Is it wise to protect the ones we love from the hardships that taught us all we know? Hardship is the undisputed School of the Masters, but very few students seek admission. Education begins with memorization. Having learned all the theories, steps and rules, we parry and thrust against the light in a kind of [...]

The Reindeer Effect

I think there should be something in science called the ‘reindeer effect.’ I don’t know what it would be, but I think it’d be good to hear someone say, ‘Gentlemen, what we have here is a terrifying example of the reindeer effect.’- Jack Handey The Reindeer Effect isn’t real. The Ikea Effect, however, is real [...]

Look Through These Lenses

Things depend on how you look at them.Through what lenses do you examine possibilities? The first 2 lenses are intellect and emotion. Sometimes you use one, sometimes the other. This is normal. Intellect employs hard facts and cold logic. Emotion relies on soft intuition and warm connections. Will the first impression be made in the [...]

A Sure-Fire Cure for the Blues

Nothing sounds appealing. Have you ever had that feeling? You’re sort of hungry, but nothing sounds good. You want to have fun, but nothing sounds fun. So you drive to the bookstore but none of the books – not a single one of them – whispers for you to carry it to the cashier. You [...]

The Facebook Mirage, YouTube,
PayPerClick and the Superbowl

A mirage is not a hallucination, but a misinterpretation.We see the sky reflected from the ground and we assume it to be water. But it isn’t. That reflection is caused by light passing through cold air that sits on a thin layer of hot air, heated by sun-soaked sand. 1. FaceBook, for business, is a [...]

Quixote and Me

  Wizard Academy exists to educate, equip and encourage small business owners, little people with dreams who face giant corporations with big bank accounts. Like the windmills of Quixote, these giants are often unaware and unfeeling of their challengers. Don Quixote was an average man, distinguished only by his beautiful dream. He called this creation [...]

Better Than Creativity

A rich knowledge of history is better than creativity. Let me qualify that. A rich knowledge of history is better than creativity if your goal is to make money. The most profitable form of creativity is to repurpose the proven. Do you want to put together a group of colors that create a powerful effect? [...]

Doctor, My Eyes

We have, for the most part, the feelings we choose to have. Please don’t be angry with me if you prefer to be tragic. I do not deny you this choice. I deny only that you have no escape. Our feelings in the first moment are triggered by our circumstances. Happy news. Sad news. News [...]

Shut Up. And Sell.

  Use half as many words and they’ll hit twice as hard. Every writer knows it. Salespeople need to learn it. A few weeks ago I invested a day of training in the telephone staff of a client of mine and doubled their close rate as a result. “You’re working way too hard at it,” [...]

“You May be Shoveling Horse Manure

When your friend says something interesting, write it down. Better yet, post it online and give your friend eternal life. I was whining to Rich Mann over a plate of sushi one day when he reminded me to shut up and be happy. Rich didn’t even look up when he said it. He just mumbled, [...]

Three New Things for 2013

Today I’m going to tell you 3 new things you need to know about. My enthusiasm will probably make it sound like I’m giving you a sales pitch. Sorry about that. If you’re not in the mood, the tiniest motion of a finger will take you to a new and different place… You decided to [...]