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The Monday Morning Memo

Customer Support Specialist

Dealing with bad customer service is like pro-wrestling a porcupine…it’s prickly, it’s awkward, and completely avoidable if you don’t climb into the ring in the first place!

But you already know this.

Because you’re really good with people, and it’s bewildering for you to see a company with poor customer service.

I mean, how hard is it to actually care about another human being?

For you, listening to a person comes naturally. Taking an interest in someone’s life is easy. Doing the right thing may take a little effort, but you know it always pays off in the long run. You take pride knowing the customer is happy.

Maybe you’ve tried explaining this to your current manager, but it falls on deaf ears. They just tell you the same thing: “Who cares? Stick to the script we gave you!”

Wouldn’t it be great to work for a company that felt the same as you do about customer service?

If so, boy, oh boy…do we want you at Brown Boys Roofing.

Job Description:

Answer the telephone.
Do what you do best.
Take care of the customer.

That’s it.

Logistically, the rest is easy. We’ll show you how to enter the customer’s information, schedule a job, and all the other stuff that happens when a person gets a new roof.

You already know the rest:  Make The Customer Happy!

This is a full-time job with insurance and benefits. We recognize talent and pay extremely well for talented people…who CARE about our customers.

Want to learn more? Let’s have a conversation.

© 2018 Wizard of Ads, inc.

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Download the PDF "Dictionary of the Cognoscenti of Wizard Academy"

Random Quote:

“Ever wonder why we say tick-tock, not tock-tick, or ding-dong, not dong-ding: King Kong, not Kong King?

Turns out it is one of the unwritten rules of English that native speakers know without knowing.

The rule, explained in a BBC article, is: “If there are three words then the order must always be I, A, O. If there are two words then the first is I and the second is either A or O. Mish-mash, chit-chat, dilly-dally, shilly-shally, tip-top, hip-hop, flip-flop, tic-tac, sing-song, ding-dong, King Kong, ping-pong.”

There is another unwritten rule at work in the name Little Red Riding Hood.

Adjectives in English absolutely have to be in the order, opinion-size-age-shape-colour-origin-material-purpose-noun. So you have ‘a lovely little old rectangular green French silver whittling knife.’ But if you mess with that word order in the slightest you’ll sound like a maniac.

That explains why we say ‘little green men,’ not ‘green little men.’ But ‘Big Bad Wolf’ sounds like a gross violation of the opinion (bad)-size (big)-noun (wolf) order. But not if you recall the first rule about the I-A-O order.

That rule seems inviolable: all four of a horse’s feet make exactly the same sound. But we always say clip-clop, never clop-clip.

This rule even has a technical name —the rule of ablaut reduplication—but life is simpler knowing that we know the rule without knowing it.

Play It By Ear: If a word sequence sounds wrong, it is probably wrong.”

- BBC

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512.295.5700
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Austin, TX 78737
512.295.5700

The MondayMorningMemo© of Roy H. Williams, The Wizard of Ads®